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ReplySuite

Multi-location review response

Every location's reviews in one queue, drafted in your brand voice, with negative ones routed to a person.

ReplySuite is built for restaurant groups, dental and medical groups, fitness chains and franchises with 5 to 500 locations. Response time, coverage and recurring complaint themes are reported for each location.

Use the free toolPricing
Reviews from every platform in one queue
Drafts in your brand's defined voice
Negative reviews routed to a person

How many reviews across your locations go unanswered each month?

Put in your locations, reviews per location, the share answered, the share that are negative and how long a reply takes. See unanswered reviews, unanswered negative reviews and the time to answer them. Runs in your browser. No account, no card, no call.

Your locations

Example numbers to start. Runs in your browser. Nothing is sent.

Across 40 locations, 720 reviews a month go unanswered, including 135 negative ones, and answering them would take 60.0 hours a month.
Unanswered reviews a month
720
Unanswered negative reviews a month
135
Hours a month to answer the rest
60.0 hours

How it adds up, each month

Reviews a month
1,200
Reviews answered a month
480
Negative reviews a month
180
Staff cost to answer the rest, a month
$1,500

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No email required. It is your result.

ReplySuite — review response gap calculator
· 40 locations, 30 reviews each a month
· 720 reviews unanswered a month, 135 of them negative
· 60.0 hours a month to answer the rest

Run it yourself: https://replysuite.com

Method: reviews a month = locations x reviews per location. Unanswered = reviews x the share not answered. Unanswered negative reviews = reviews x the negative share x the share of those not answered. Time = unanswered reviews x minutes per response, converted to hours. Every figure is your own count or estimate.

Responses at scale, with people where it matters

ReplySuite drafts a specific reply to each review in your brand's voice, auto-approves on your rules and sends anything sensitive to a human.

  • One queue for every platform

    Reviews from every platform, for every location, arrive in one queue.

  • Drafts that address the review

    Drafts are generated in your brand's defined voice and address the specific details of each review, rather than filling in a template.

  • Rules for positive reviews

    Positive reviews can be auto-approved based on rules you set.

  • Escalation for negative reviews

    Anything negative or sensitive goes to a human with an escalation flag, rather than being auto-approved.

  • Complaint themes by location

    Recurring complaint themes are surfaced for each location, which turns review management into operational intelligence as well as reputation work.

  • Response time and coverage

    Response time and coverage are reported for each location.

The problem

Multi-location businesses respond to only some of their reviews, often late, in a generic voice, or not at all. Local managers do not have the time, and head office cannot scale it across every location.

The negative reviews that most need a response are the ones most likely to be ignored, because nobody wants to write them.

Who it is for

  • Marketing directors

    Marketing leads at businesses with 5 to 500 locations who need every location's reviews answered in the brand's voice.

  • Operations leads

    Operations leads who want recurring complaint themes and response performance reported location by location.

  • Groups, chains and franchises

    Restaurant groups, dental and medical groups, fitness chains, and automotive and home service franchises.

How it works

ReplySuite, from the first step to the result.

  1. 01

    Start with a free audit

    Response rate, median response time and unanswered negative reviews, across all your locations.

  2. 02

    Define your voice and rules

    Set the brand voice drafts are written in, and the rules for auto-approving positive reviews.

  3. 03

    Work from one queue

    Reviews from every platform arrive with a draft. Negative or sensitive ones are flagged for a person.

  4. 04

    Review the reports

    Response time, coverage and recurring complaint themes, by location.

Questions people actually ask

Are replies written from a template?

No. Drafts are generated in your brand's defined voice and address the specific details of each review.

Does every reply go out automatically?

No. Positive reviews can be auto-approved on rules you set, while anything negative or sensitive is routed to a human with an escalation flag.

Where do reviews come in?

In one queue. Reviews from every platform, for every location, arrive in the same place.

What does the free audit show?

Response rate, median response time and the proportion of negative reviews left unanswered, across all locations, with a comparison against competitors in the same markets and the estimated local search impact.

What reporting is included?

Response time and coverage, reported by location. Recurring complaint themes are surfaced by location too, with theme analytics on the plan for more than 100 locations.

What does it cost?

39 dollars per location per month for response drafting, routing and reporting. Above 100 locations it is 25 dollars per location, with theme analytics and integrations. The audit is free.

Is there an enterprise option?

Yes. Enterprise adds brand governance and approval workflows.

Why should I trust the review response gap calculator?

It is arithmetic on the counts and shares you enter, worked out in your browser. It does not read your reviews or compare competitors; the free Review Response Audit measures response rate, response time and unanswered negative reviews across all your locations.

Pricing

The audit is free. After that, pay per location per month, with a lower rate above 100 locations.

  • Audit

    Freeacross all locations

    Response rate, response time and unanswered negative reviews.

    • Comparison with competitors in your markets
    • Estimated local search impact
    Get in touch →

  • Per location

    Recommended

    $39per location, per month

    Response drafting, routing and reporting.

    • Drafts in your brand voice
    • Escalation for negative reviews
    • Response time and coverage by location
    Get in touch →

  • Above 100 locations

    $25per location, per month

    For groups with more than 100 locations.

    • Theme analytics
    • Integrations
    Talk to us →

  • Enterprise

    Customfor large groups

    Brand governance and approval workflows.

    • Brand governance
    • Approval workflows
    Talk to us →

Prices in USD, charged per location per month.

How many reviews across your locations go unanswered each month?

Put in your locations, reviews per location, the share answered, the share that are negative and how long a reply takes. See unanswered reviews, unanswered negative reviews and the time to answer them. Runs in your browser. No account, no card, no call.

Open the free tool

It runs in your browser. ReplySuite never sees your inputs.