Frequently asked questions
Questions people actually ask
Are replies written from a template?
No. Drafts are generated in your brand's defined voice and address the specific details of each review.
Does every reply go out automatically?
No. Positive reviews can be auto-approved on rules you set, while anything negative or sensitive is routed to a human with an escalation flag.
Where do reviews come in?
In one queue. Reviews from every platform, for every location, arrive in the same place.
What does the free audit show?
Response rate, median response time and the proportion of negative reviews left unanswered, across all locations, with a comparison against competitors in the same markets and the estimated local search impact.
What reporting is included?
Response time and coverage, reported by location. Recurring complaint themes are surfaced by location too, with theme analytics on the plan for more than 100 locations.
What does it cost?
39 dollars per location per month for response drafting, routing and reporting. Above 100 locations it is 25 dollars per location, with theme analytics and integrations. The audit is free.
Is there an enterprise option?
Yes. Enterprise adds brand governance and approval workflows.
Why should I trust the review response gap calculator?
It is arithmetic on the counts and shares you enter, worked out in your browser. It does not read your reviews or compare competitors; the free Review Response Audit measures response rate, response time and unanswered negative reviews across all your locations.
How many reviews across your locations go unanswered each month?
Put in your locations, reviews per location, the share answered, the share that are negative and how long a reply takes. See unanswered reviews, unanswered negative reviews and the time to answer them. Runs in your browser. No account, no card, no call.
Open the free toolIt runs in your browser. ReplySuite never sees your inputs.