About ReplySuite

Every location's reviews in one queue, drafted in your brand voice, with negative ones routed to a person.

What we do

Response at scale with human control where it matters. Reviews from every platform arrive in one queue, drafts are generated in the brand's defined voice with the specific details of the review addressed rather than a template, and positive reviews can be auto-approved on rules while anything negative or sensitive routes to a human with an escalation flag. Recurring complaint themes are surfaced by location, which turns review management from reputation work into operational intelligence. Response time and coverage are reported by location.

Who we built it for

• Marketing directors

  Marketing leads at businesses with 5 to 500 locations who need every location's reviews answered in the brand's voice.

• Operations leads

  Operations leads who want recurring complaint themes and response performance reported location by location.

• Groups, chains and franchises

  Restaurant groups, dental and medical groups, fitness chains, and automotive and home service franchises.

The problem

Review responses measurably affect local search ranking and purchase decisions, and multi-location businesses respond to a fraction of reviews, late, in a generic voice, or not at all.

Local managers do not have time, head office cannot scale it, and the negative reviews that most need a response are the ones most likely to be ignored because nobody wants to write them.

Try it before anything else

The free review response gap calculator runs in your browser with no account. Put in your locations and response figures, and see how many reviews go unanswered and what answering them would take. Open it.